Refund and Returns Policy

Thank you for purchasing from HealthWright Technologies. We want you to be completely satisfied with your order of medical devices, diagnostic equipment, and related supplies. Please review our comprehensive return and refund policy below. This policy applies to all products purchased directly through our website at healthwrighttechnologies.com.

Return Window

Our return policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we are unable to offer a refund or exchange. The date of purchase is determined by the order confirmation email sent at the time your payment was processed. For subscription-based products such as replacement electrodes or mouth pieces, the return window applies to each individual shipment from the date that shipment was delivered.

Return Conditions

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. A receipt or proof of purchase is required to complete your return. Medical devices and diagnostic equipment must have all original seals intact and cannot show any signs of use, calibration, or patient contact. This requirement exists to maintain the safety and integrity of medical products in accordance with FDA regulations and industry best practices.

Certain types of products cannot be returned due to health, safety, and regulatory requirements. These include items that have been opened or removed from sterile packaging, products that have been used on patients or in clinical settings, custom-configured devices ordered to specific practice specifications, and consumable supplies such as single-use electrodes or mouth pieces that have been removed from their sealed packaging. If you are unsure whether your product qualifies for return, please contact our team before shipping anything back.

How to Initiate a Return

To initiate a return, please contact our customer service team at contact@healthwrighttechnologies.com with your order number, the item you wish to return, and the reason for the return. Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with detailed shipping instructions. Please do not ship any items back to us without first obtaining an RMA number, as unauthorized returns may not be processed and could be refused at our facility.

Once your RMA is approved, securely package the item in its original packaging materials to prevent damage during shipping. Include a copy of your original packing slip or order confirmation with the RMA number clearly marked. Ship the package to the address provided in your RMA approval email using a trackable shipping method. We recommend purchasing shipping insurance for items valued over one hundred dollars, as HealthWright Technologies is not responsible for items lost or damaged during return transit.

Refund Processing

Once your return is received and inspected, we will send you an email notification confirming receipt of your returned item. We will also notify you of the approval or rejection of your refund. Inspection typically takes three to five business days from the date we receive the returned product. If your return is approved, your refund will be processed and a credit will be applied to your original method of payment within seven to ten business days, depending on your financial institution.

Refunds are issued to the original payment method used at the time of purchase. If you paid by credit card, the refund will appear on your next billing statement. Original shipping charges are non-refundable unless the return is due to an error on our part, such as a defective product, incorrect item shipped, or damage that occurred during delivery. In cases where we are at fault, we will also cover the cost of return shipping.

Exchanges

If you need to exchange a product for a different model, size, or configuration, please contact our team at contact@healthwrighttechnologies.com. Exchanges are subject to product availability and the same return conditions described above. For exchanges involving a price difference between the original and replacement product, the appropriate charge or refund will be applied to your account.

Defective or Damaged Products

If you receive a product that is defective, damaged during shipping, or does not match your order, please contact us within 48 hours of delivery with photographs of the damage or defect and your order number. We will arrange for a replacement to be shipped at no additional cost or issue a full refund including original shipping charges. For medical devices that malfunction after use, please also refer to our Product Safety Information page for reporting procedures and our Regulatory Compliance page for information about our quality assurance standards.

Subscription Cancellations

For subscription-based products such as recurring electrode or mouth piece deliveries, you may cancel your subscription at any time through your account dashboard or by contacting our customer service team. Cancellations take effect before the next scheduled shipment. Shipments that have already been processed and dispatched are subject to the standard return policy described above. No cancellation fees apply to subscription modifications or terminations.

Contact Us

If you have questions about our refund and returns policy or need assistance with a return, please contact HealthWright Technologies at contact@healthwrighttechnologies.com. Our customer service team is available Monday through Friday during regular business hours to assist with returns, exchanges, and any product-related concerns. For additional information, please review our Terms of Service and Privacy Policy.

Frequently Asked Questions About Returns

HealthWright Technologies understands that questions may arise about our return and refund policies, particularly for medical devices and diagnostic equipment. Below we address the most common inquiries from healthcare professionals and practices regarding product returns.

Products must be returned in their original packaging with all accessories, documentation, and components included. Items that have been used with patients, opened from sterile packaging, or modified in any way cannot be accepted for return due to health and safety regulations governing medical devices and supplies.

Refunds are processed to the original payment method within five to ten business days after we receive and inspect the returned item. Shipping costs for returns are the responsibility of the customer unless the return is due to a product defect, shipping damage, or an error on our part. In cases where HealthWright Technologies is at fault, we will provide a prepaid return shipping label.

Damaged or Defective Products

If you receive a product that is damaged during shipping or appears to be defective, please contact us at contact@healthwrighttechnologies.com within 48 hours of delivery. Include photographs of the damage and your order number so we can process a replacement or refund as quickly as possible. HealthWright Technologies stands behind the quality of every product we distribute and will work with you to resolve any issues promptly.

For subscription-based products such as disposable electrodes and mouth pieces, you may cancel or modify your subscription at any time through your account dashboard. Cancellations take effect before the next scheduled shipment, and no further charges will be applied to your payment method after cancellation is confirmed.