Step-by-Step Guide for Physicians: Downloading the Latest CMAT Device Software Update
1 | Pre-Update Checklist — 5 Minutes
| Item | Why It Matters |
|---|---|
| Portal login + MFA token | Required for secure access to updates. |
CMAT serial number (Settings › About) | Ensures you pull the correct firmware build. |
| Current firmware version | Confirms the download is newer. |
| Stable internet or 1 GB USB stick | Choose online push or offline USB install. |
| 30-min low-patient window | Device unavailable during reboot cycle. |
Tip: Run updates after your last patient or during lunch to avoid workflow disruption.
2 | Access the HealthWright Customer Portal
- On a clinic workstation, visit portal.healthwrighttechnologies.com.
- Enter your email and MFA code.
- From the sidebar, choose Support → Software Updates.
- Confirm your practice name appears in the upper-right corner (HIPAA audit trail).
3 | Select the Latest CMAT Advantage Firmware
- Click CMAT Advantage under Registered Devices.
- The newest build (e.g., v5.3.1-2025Q2) is highlighted.
- Review the Release Notes (new PVR algorithm, improved sudomotor graph, bug fixes).
- Check the box to accept the updated EULA (one-time per major release).
4 | Choose Your Install Method
A. Network Push (recommended)
Prerequisite: CMAT connected to LAN with port 443 open.
- Click Push to Device → Confirm Serial.
- Watch real-time transfer status (≈ 3–5 min @ 50 Mbps).
- Skip to Step 5.
B. USB Offline
- Click Download Update Package (≈ 450 MB
.cmt-pkg). - Save to an encrypted USB drive; eject safely.
- Insert USB into the CMAT device’s front port.
5 | Install the Firmware
| Network Push | USB Method |
|---|---|
| On device: Settings → Software Update → Pending v5.3.1 | Settings → Software Update → Import from USB |
| SHA-256 checksum runs automatically | Select .cmt-pkg; checksum runs |
| Tap Install Now | Tap Install Now |
| Device reboots twice (≈ 8 min) | Same |
Do not power off, unplug LAN, or remove USB until installation completes.
6 | Verify Success
- Login screen shows Firmware v5.3.1-2025Q2.
- Go to Settings → About; firmware & database versions match release notes.
- Run Self-Test (Settings → Diagnostics)—all indicators should be green.
- Print/export the Update Verification Report for your compliance folder.
7 | Same-Day Post-Update Tasks
| Task | Owner | Time |
|---|---|---|
| Email release-note PDF to clinicians & MAs | Clinic manager | 5 min |
| Replace CPT cheat sheet if descriptors changed | Billing lead | 5 min |
| 10-minute huddle to preview new layouts | Medical director | 10 min |
8 | Troubleshooting Quick-Hits
| Symptom | Solution |
|---|---|
| Checksum fails | Re-download; try another USB drive. |
| Device stuck on logo > 5 min | Hold power 15 s to restart; if repeat, call support with LED pattern. |
| Portal shows “license mismatch” | Clear browser cache; ensure EULA accepted. |
Live help: support@healthwrighttechnologies.com • (678) 322-7146 (08:00–20:00 ET, Mon–Fri)
9 | Compliance & Security Notes
- Firmware is SHA-256–signed; tampering voids the install.
- Patient data remain encrypted at rest—database untouched.
- The Update Verification Report meets CMS and ISO 13485 traceability requirements.
Final Checklist
☐ Firmware/build number updated
☐ Self-Test passed
☐ Staff briefed on new features
☐ Billing templates adjusted
☐ Verification Report archived for auditors
Ready for Zero-Touch Updates?
Enable Auto-Update (Settings → Preferences → Auto-Update) to receive overnight installs with no manual steps—ideal for multi-site groups.
Keeping your CMAT Advantage current delivers peak diagnostic accuracy, smoother workflows, and sustained revenue—hallmarks of HealthWright Technologies medical devices.